Friday, April 10, 2009

After the Traffic Arrives

So you’ve done all the right things. You’ve picked an attractive URL, written mounds and mounds of relevant content, you’ve set up some pay-per-click ads, maybe you’ve even shelled out some big money to have a custom design for your company’s website. Now you have some traffic to worry about.

Now, I’m sure you’ve already worried about these things plenty, but just to make sure, here’s some major things you need to be concerned about when you have plenty of traffic for your website.

1. Simplify your website. Make sure (one more time) that your website has a very clean, very easy-to-navigate interface and welcomes customers with many options of getting around. This holds true especially if your company sells things directly from your website. Make sure that the customer knows how to buy things and provide many different means of paying for the items or shipping them. This can ensure that your website is friendly to all customers.

2. Try using testimonials. It can be a pain to contact a previous customer to ask them to write a review but having legitimate previous customers is invaluable to your reputation plus it will give you a chance to follow up with a customer.

3. Offer something to the customer free of charge. This is an age-old technique that sometimes turns people away but not if you’re smart about it. Offer a trial of your product or service to let the customer have a test-drive. Also, you can offer them information free of charge, which leads to the next point.

4. Publish some of your knowledge and insight on your home page. Not only does this draw people to your sight in the first place, but also by helping the customer out before they’ve spent any money, you’ve already proven that you are on their side. If your company sells sporting goods, write an article that provides tips on how to use certain sporting equipment. If your company mows lawns, provide some knowledge of different types of grass or when to water your grass. By offering up some of your wisdom, you get a chance to help your customers before they spend any money, that way they are much more willing to trust you when they decide to do just that.

Using these tips and a little common sense, I’m confident that you can turn potential customers into loyal customers and that more and more information seekers will turn to you for your service or product. A few things to remember: these are just some of the right things to do when you have traffic coming to your website (don’t be afraid to learn some more!), and never neglect SEO (keep looking for ways to make your content fresh and relevant).

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