Online Communication Software

Social sites such as Facebook, eBay, and Amazon.com are helping the growing number of people who use computer-mediated communication. This is true because these web sites would not be able to function without software systems that allow their users to interact and share data.

Both interactive and communication tools make up a social software application. Interactive tools are necessary for mediated interactions between two or more users. These types of tools focus on establishing and maintaining a connection among viewers, lessening the mechanics of conversation and talk. Communication tools typically carry out the storing, capturing, and presentation of messages (written, audio and video).

Types of Online Communication Tools

•Instant Messaging – communication with another person in real time.
•Blogs – (web logs) online journals for a particular person.
•Forums – electronic bulletin boards
•Text Chat – normally associated with chat rooms; communication with many people at once, publicly.

Online communication can take place both at work and at home. Many businesses choose to use communication software for internal use. Below are a few examples of both business and social online communication software products and services:

•AIM Pro
•Google Wave
•HUD
•MSN Messenger
•IBM Lotus Sametime
•AOL Instant Messenger

Recently developed social software called Google Wave is an online tool for real-time communication and collaboration. A wave can be both a conversation and a document where people can discuss and work together using richly formatted text, photos, videos, maps, and more. The software is receiving great reviews.

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